Crypticality | An introvert's journey about tech and hacks of kinds

There is a funny dynamic that happens when you work in AI and SecOps, people who only read the tech headlines often try to bring you the "news." ​Recently, a nice friend of mine, Madhupriya (Names changed for anonymity) excitedly tried to drop some insider knowledge on me about the Anthropic "Claude Code" leak. For those who missed it, Anthropic accidentally shipped the source map for their terminal-based AI coding assistant at some point in the near past. It was the global tech gossip for the last couple of weeks. ​She gave me a grand lecture on how this leak was "world-changing" and asked if I, the resident techie, have it in me help set it up on her shiny new Ubuntu PC. ​Here is a rule of thumb: just because I’m silent doesn't mean I’m dumb, and, just because I don't regurgitate the morning's tech news wherever I appear at doesn't even closely mean I missed the drop. I have learnt somewhere that  unsheathing your blade to dra...

How AI is Bridging the Gap Between Soft and Hard Skills Image source: Stable Diffusion ​For decades, the professional world has been neatly divided into two camps: hard skills and soft skills . ​Hard skills were the quantifiable, technical abilities—coding, data analysis, accounting, or graphic design. Soft skills were the interpersonal attributes—communication, empathy, leadership, and adaptability. Historically, we treated these as distinct tracks. You were either the "technical wizard" or the "people person." ​But the rapid convergence of Artificial Intelligence into the workplace is rewriting the rules. AI isn't just taking over tasks; it is acting as a bridge, fundamentally blurring the lines between what is technical and what is human. ​Here is how AI is closing the gap, rewiring how we approach problems, and what it means for the future of work. ​1. Democratizing the "Hard" Skills ​In the past, executing a highly technical tas...

Navigating Human Orbits: Awareness, Energy, and the Art of Self-Preservation Learning how to deal with people isn’t about being positive all the time — it’s about awareness, boundaries, and choosing the right response, especially while anticipating a potential collision. Image source: pinterest.com We often assume that accidents—on roads or in life—happen only when we make mistakes. The truth is far less comforting, yet far more instructive. Road accidents don’t occur only when someone is driving under the influence. Many times, they happen the other way around: you’re sober, careful, fully within the rules—and yet you’re hit because someone else wasn’t. Their recklessness becomes your problem. Life works much the same way. You can do everything right—be ethical, intentional, disciplined—and still find yourself in conflict, harm, or chaos caused by people who lack awareness, restraint, or accountability. This doesn’t make life unfair; it makes awareness essential. Awarene...

Efficient Customer Service: The Science, Art, and Magic of Support Image credit: Pinterest Customer service is more than just answering questions or fixing problems. It’s a mix of psychology, problem-solving, and patience—sometimes, a truck-load of the latter. Whether it’s an IT helpdesk professional untangling a security issue or a BPO support agent calming an upset caller, great service turns frustration into relief and confusion into clarity.   In today’s fast-moving world, customer service spans industries, including Site Reliability Engineering (SRE), where tech professionals ensure systems run without a hitch, and Business Process Outsourcing (BPO), where global support teams keep customer interactions smooth.   Let’s explore what customer service really means, why it’s a game-changer, and how professionals in IT, cybersecurity, and BPO can make a lasting impact.   What Is Customer Service? Customer service is the backbone of any business....

S ome writers do leave a lasting impression on their readers. One such author that I know of is Mark Twain, an American writer. I was first introduced to his works early on as part of my learning curriculum. My first blog post draft was reiterated multiple times over within, eventually leading me to post about a work that I like. The Adventures of Tom Sawyer, by Twain, Mark. Here is an extract.. " SATURDAY morning was come, and all the summer world was bright and fresh, and brimming with life. There was a song in every heart; and if the heart was young the music issued at the lips. There was cheer in every face and a spring in every step. The locust-trees were in bloom and the fragrance of the blossoms filled the air. Cardiff Hill, beyond the village and above it, was green with vegetation and it lay just far enough away to seem a Delectable Land, dreamy, reposeful, and inviting. Tom appeared on the sidewalk with a bucket of whitewash and a long-handled brush. He surve...